TQM Basics:

Unleashing the Potential of Quality
*Two Day Agenda*
Day One

Business Survival: The TQM Imperative

•    Introductions, Objectives, and Warm-up Exercise
•    Customer Focus and Satisfaction
•    The Value Adding Chain
•    Quality Criteria and Quality Products
•    Competition and Benchmarking

Crucial TQM Principles

•   Eliminating Waste and Non Value-Added Work
•   Process Management and Breaking Down Barriers
•   Problems as Hidden Treasures and No Blame
•   Quality Products and Long-Term Behaviors
•   Stakeholder Satisfaction and Move Toward Perfection
•   Total Common Sense, Do it Right the First Time

Day Two

Continuous Improvement

•   Heart and Soul of TQM
•   Nature and Necessity of Continuous Improvement
•   PDCA (Plan, Do, Check, Act)
•   Learning Feedback Loop

Quality Tools

•   Brainstorming
•   Prioritizing with Pare to Charts
•   Root Cause Analysis
•   Critical Thinking

Action Plans

•   Closing, Audit, and Next Steps