Valuing Differences

Tapping into the Power of Diversity
*One Day Agenda*
Understanding Differences and Diversity

•   Introduction, Objectives, and Warm-up Exercise
•   The Complexity of Working in Diverse Environments
•   Understanding Differences: Working with People Who are Different than Yourself
•   Customer Diversity: Their Needs and Your Needs
•   Challenging Old Assumptions

Appreciating Diversity

•   Valuing Individual Contributions
•   Corporate Culture and Value
•   People Friendly Policies and Protocols
•   Hiring, Developing, and Retaining a Diverse Workforce

Leveraging Diversity

•   High Leverage Opportunities for Teams
•   Leadership that Embraces Diversity
•   Critical Success Factors
•   Toolkits for Success
•   Closing, Audit, and Next Steps