Ö   Interpersonal conflict that gets in the way of productive work

Ö   Dominant members who push their agenda and don't listen to others

Ö   Silent members who don't speak up because their perspectives are not valued

Ö   Open conflict during meetings that can shut down communications

Ö   Leaders who avoid dealing with any controversial subjects to avoid conflict

+   Improved communication, teamwork and productivity

+   Greater contributions from all team members in pursuit of important objectives

+   Decrease in individual stress, absenteeism and time lost with lingering unresolved conflicts

+   Increased contributions from all team members leading to better dcision making and buy-in for action

1. Assess and understand their own preferences and style for working with conflict
2. Sort out areas of agreement and disagreement to narrow the focus of conflict
3. Experience a variety of options in conflict resolution approaches
4. Appreciate the value of conflict in team productivity