Make A Difference

"Do the things that really make a difference, change or eliminate all the rest"

During a 2-3 day session, participants will be challenged to address issues specific to their work unit by:

•   Working together to develop work process improvements
•   Collaborating around tough business problems and recommending cost-saving solutions

Objectives:

1.   Eliminating costly, time-consuming and unnecessary work (e.g.,F.I.S.H.)*
2.   Focus energy and activities on customer satisfaction
3.   Increase functional and cross-functional teamwork

*So.....what are F.I.S.H.? (Foolish, Insipid, Stupid, Habits)

•   Work processes which get in the way of meeting our customer's needs
•   Redundant work which causes several people to do the same thing
•   Unnecessary approvals which cause time delays
•   Meetings that do not add extensive value
•   Work that no longer serves any valuable purpose (even though at one time it did)

Agenda Overview Day 1 Morning

•   Key business imperatives
•   Paradigm shifts
•   Customer panel
•   Team norms

Afternoon

•   Functional teams work to eliminate non-essential work

Evening

•   Team-building

Day 2 Morning

•   Presentation of functional FISH recommendations
•   FISH Fry!
•   Cross-functional team-building

Afternoon

•   Cross-functional teams work to eliminate non-essential work

Evening

•   Presentation of cross-functional FISH to senior leadership

Day 3 Morning

•   Senior management responds to cross-functional FISH
•   Communication plan and FISH fry!

Afternoon

•   Transitioning back to work
•   Session critique and closing